What action should agents take if they suspect a client may not understand a transaction?

Agents should assist in providing clear explanations when they suspect a client may not understand a transaction because effective communication is key to ensuring that clients make informed decisions. It is crucial for agents to recognize that misunderstandings can lead to dissatisfaction or even legal issues down the line. By taking the time to clarify information and answer questions, agents foster trust and help clients feel more confident in their choices.

Transparent communication also enhances the overall client experience, as it demonstrates the agent's commitment to serving their best interests. This approach aligns with ethical standards in real estate and many other service industries, where the client’s understanding and comfort with the transaction is paramount.

Continuing without further discussion or ignoring concerns could lead to detrimental outcomes, while advising clients to seek assistance from other agents may weaken the professional relationship and may not serve the client's best interests.